Office Policies And Procedures

Payment Options and Fees:

• We require payment in full on the day services are rendered.
• We except cash, personal checks, and major credit cards for payment.
• There will be a $50 fee for any check returned due to insufficient funds.

Cancellations:

• We require 24-hour advanced notice of cancellation for all appointments.
• If you are unable to cancel within 24 hours of your appointment, we require a $50 fee to cover your missed appointment. We appreciate your understanding and respecting our staff’s time.
• If you miss a membership appointment and don’t call to reschedule 24 hours prior to the appointment, your appointment will be forfeited for that month.
• We may ask any patient that frequently reschedules appointments to pay a $50 deposit on rescheduled appointments.

Deposit:

We may ask for a $50 credit card deposit prior to scheduling an appointment for services that are lengthy, as we are often unable to filled cancelled appointments on short notice.

Return Policy:

• Returns on products must be made within 14 days of purchase for a full refund.
• There are no refunds on services.
• Special orders cannot be returned and are not eligible for refunds or exchanges.

Prepaid Services / Gift Cards:

• All prepaid services must be used within a calendar year from date of purchase.
• We also require that all gifts cards be used within a year of the date of purchase

Products on Hold:

• Products can be held for 24 hours without payment. If you would like to put a product on hold for a period beyond 24 hours, payment is required up front.
• Shipping is available for our customers’ convenience and is paid by the customer.

Botox Discounts:

• A $25 discount is applied to any Botox treatment when a following treatment is booked at check-out and scheduled out 3 months or longer.
• Scheduled Botox appointments cannot be moved or cancelled. In this event, your discount is forfeited.
• Clients must purchase 25 units or more to be eligible for Botox discounts.

Spa and Medical Memberships:

• Membership fees will be drawn from accounts on the 1^st day of every month.
• If any changes need to be made on your account, please notify us before the 1^st of every month.
• If a credit card is declined, we will make a second attempt to run the card; if it is declined again, your membership will be automatically cancelled and a new application will be required to reinstate your membership, and to obtain discounts on products, services, and supplements.
• NO membership can be held, transferred, or drafted into the next month.

Hours of Operation:

Aesthetics Medical Spa and Integrative Medicine is open Mondays, Wednesdays-Thursdays 8:30am-5:00pm and Fridays 8:30am-12pm(Noon) Tuesdays by appointment. If you’d like to reach us after hours, please call or text us at (828) 697-1592 and leave a message on our confidential voicemail. We will get back to you within 24 hours after our office reopens.

Emergencies:

• Aesthetics Medical Spa and Integrative Medicine’s Practitioner does not provide primary care or emergency services and does not provide services outside of regular office hours.
• Aesthetics Medical Spa and Integrative Medicine clients are expected to maintain access to a primary care physician for ongoing care.
• Patients are seen by appointment only and may be unable to see you on a walk-in basis.
• We advise you to go to your local urgent care center or emergency room, or call 911, for any medical emergencies.

Medical Patients:

• We ask that all medical patients log into Power2Patient prior to your visit (See the link  on the home page of our website: www.aestheticsmedicalspa.com) and fill out the reason for your visit, your current and past medical history, symptoms, family history, active medications, and supplements.
• Medical visits will be scheduled weekdays Monday-Thursday during our standard operating hours.

Prescription Refills:

• Prescriptions will be called in within 24 hours of your request.
• Requests for medication refills will only be granted to current patients that have been seen in the office and have had labs drawn within 6 months of the request.
• Bi-annual office visits are required for continued care at Aesthetics Medical Spa.

Appointments for IV:

• Appointments are required for IV drips: a deposit may be required as IV fluids are custom-made for each client and cannot be transferred to another patient.

Phone calls and emails:

• Aesthetics Medical Spa and Integrative Medicine’s Practitioner may approve (on an individual basis) phone appointments for some follow-up visits.
• Phone appointments are billed at the same rate as in-office appointments.
• Simple questions between office visits are most efficiently handled by staff via telephone or email. If you have a complex or urgent health issue, please set an in-office appointment so that all of your concerns can be addressed.
• There may be a fee for lengthy or involved calls and emails that require a practitioner’s time. In these cases, we will collect payment in advance of your scheduled call.
• Calls will be returned in 24-48 hours.